Terms & Conditions

TERMS AND CONDITIONS OF SALE AND DELIVERY

The website is owned and operated by the company behind Childrens Toy Time. These terms and conditions of sale and delivery apply to the purchase of goods on the website.

GIFT WRAPPING
When purchasing gift wrapping, the right of withdrawal for the wrapping ceases when the gift is wrapped.

DELIVERY TIME
We strive for prompt delivery and dispatch stocked goods within a certain number of business days. After this, the delivery time is as stated during the ordering process. Orders placed before a specified time on weekdays are usually dispatched the same day. During busy periods, delivery times can vary. If you need the items by a specific date, you can write this in the comment box. We will do our best to accommodate your request. Please note that our delivery partners do not deliver on weekends and public holidays. We stock most items on the website, except for some furniture, which is sent directly from the supplier. This will be stated in the product description. In case of a stock error, there may be additional delivery time, and we will contact you as soon as possible if this happens.

SHIPPING & DELIVERY: Read more here

ORDERING & PAYMENT
The item is not reserved when added to the cart. It is only guaranteed once you complete the order. The company does not sell goods for resale purposes.

PAYMENT OPTIONS
You can pay with various accepted payment methods. The amount is only withdrawn once the item is shipped. We never charge more than what you have approved. We do not charge card fees.

Reservation of Amount
If you pay with an international payment card, the amount will be reserved on your account until: we withdraw the amount upon dispatch, or the amount is released by your bank. You can read more with your card issuer.

DISCOUNTS
Discount schemes for associations and partners, for example, apply only to items that are not already discounted or have a “Favorite Price”.

ORDER CONFIRMATION
Once you have placed an order, you will receive a receipt confirming that we have received the order.

COPYRIGHT
All image and text material on the website is protected by copyright law and may not be used without permission. Violation may result in claims for compensation, payment, reimbursement, and prohibitions by court order.

GOVERNING LAW AND JURISDICTION
Purchases of goods on the website are subject to the relevant national law. Any disputes are settled by the competent courts.

PRODUCT REVIEWS
We welcome product reviews for items purchased from us. We reserve the right to delete reviews if the item was not purchased at Childrens Toy Time.

SALE OF FOOD-CONTACT PRODUCTS
The company is registered with the relevant food administration for the sale of food-contact products. The inspection report can be viewed on the administration’s website.

RIGHT OF WITHDRAWAL
You generally have a defined right of withdrawal, counting from the day you receive the item. If you receive several items in the same order, but delivered individually, the deadline applies from the receipt of the last item. You may only handle the item to the extent necessary to determine its nature, characteristics, and functioning. Usage may result in depreciation. You cancel by clearly notifying us no later than the deadline after receipt. You can use our return form or write to the provided customer service email.

Return items to the company’s return address. Items must be returned securely packaged. Avoid attaching labels directly to the item or its original packaging. You are responsible for the item until we receive it. Keep the receipt and any track & trace number. You are responsible for return shipping costs. For large items, we can arrange pickup for a fee. Packages sent without pickup and returned to us due to non-pickup will be resent upon payment of new shipping. You must send the item back no later than a specified number of days after notifying us of the withdrawal. We do not accept packages sent COD.

Partial Withdrawal
You can withdraw individual items in an order. Delivery costs are not refunded in case of partial withdrawal.

Documentation
Please include the order confirmation and return form for faster processing.

Refund
We refund your purchase amount as soon as possible. If the item is depreciated, this will be deducted from the refund. We will refund no later than a specified number of days after receiving your notice of withdrawal. The amount is always refunded to the same payment method. We may withhold payment until we have received the item or received documentation for dispatch.

ITEM VALUE ON WITHDRAWAL
You are liable for any depreciation resulting from handling beyond what is necessary to establish the item’s nature and characteristics. If the item has been used or the seal broken, you may lose the right to a full refund.

COMPLAINTS
You have a warranty period according to the Sale of Goods Act. The warranty does not cover defects caused by incorrect use, lack of maintenance, or normal wear and tear. Complaints must be made within a reasonable time after you discover the defect. File complaints through the designated complaint portal. If the complaint is justified, we refund your reasonable shipping costs. If it is not justified, you pay the shipping as well as the return shipping after examination. The item must be sent securely packed, without labels on the packaging. Keep receipt and track & trace. We do not accept packages sent COD. Return to the company’s return address.

COMPLAINT ACCESS
If we cannot resolve a disagreement, you can file a complaint to the relevant dispute resolution body. Complaints are submitted via their complaint portal. Amount limits and fees apply according to that body’s rules. If you live in another EU country, you can complain via the online dispute resolution platform, using the customer service email address.

STANDARD WITHDRAWAL FORM
(This form is only completed and returned if the withdrawal right is exercised)

To: Childrens Toy Time
[Company address – generic]
[Customer service email]

I hereby notify that I wish to exercise the right of withdrawal in connection with my purchase agreement for the following goods/services:

Ordered on: ___ Received on: ___

Consumer’s name: ______________________
Consumer’s address: ___________________

Consumer’s signature: ______ Date: _
(only if the content of the form is communicated on paper)

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