Shipping Policy

At childrenstoytime.com, we know how much joy a new toy or a beautifully designed piece of children’s furniture can bring. That’s why we are dedicated to getting your carefully selected items to you as quickly, safely, and affordably as possible. This Shipping Policy explains everything you need to know about how we handle delivery for our range of quality toys and interiors for children aged 0 to 10 years.

Processing Your Order

Once you place an order on our website, our team begins preparing it for shipment. We take great care in handling every product, from a single set of stickers to a larger item like a play kitchen or a children’s table. Most orders are processed within a certain number of business days after you receive your order confirmation. During busy periods like holidays or special sales events, processing may take a little longer, but we always strive to get your items on their way to you as soon as possible.

If you order a combination of in-stock items and products that are not normally held in our own warehouse, these may be shipped separately. In such cases, you will receive a tracking number for each package, and you will only be charged for shipping once.

Shipping Costs

Shipping costs are calculated based on the total weight of your order, the size of the products (especially for larger items like doll prams, scooters, or children’s chairs), and the delivery destination. The exact shipping cost will be clearly displayed in your shopping cart before you proceed to checkout.

From time to time, we may offer free standard shipping promotions for orders above a certain value. Any such promotion will be announced on our website and automatically applied at checkout when the conditions are met.

Domestic and International Shipping

We currently ship to a variety of locations. For deliveries within our primary market, we use reliable national carriers. For international orders, we work with experienced logistics partners to ensure your products cross borders smoothly.

Please be aware that for international deliveries, your order may be subject to local customs duties, taxes, or import fees. These charges are not included in our shipping fees and are your responsibility as the customer. We recommend checking with your local customs office for an estimate of these costs before placing an order.

Tracking Your Order

Once your order has been shipped, we will send you a shipping confirmation email containing a tracking number and a link to the carrier’s tracking page. You can use this information to follow your package’s journey from our warehouse to your doorstep. If you do not receive a tracking number within the expected time after placing your order, please check your email’s spam folder or contact us through the contact page on our website.

Gift Wrapping and Direct Shipments

One of our special services is the option to have your gift beautifully wrapped. If you choose gift wrapping, we will take extra care to package the item attractively before it is placed in the shipping box. You can also have the order sent directly to the gift recipient. In that case, please ensure that the shipping address is correct, as we cannot reroute packages after they have been dispatched.

Damaged, Lost, or Missing Items

While we take every precaution to pack your items securely, accidents can occasionally happen during transit. If your package arrives visibly damaged, please refuse the delivery or take photos of the damage before opening it. Then, contact us immediately through our website so we can begin the claims process with the carrier.

For lost packages: if your tracking information shows that your package was delivered but you have not received it, please check with neighbors or around your property. If the package is still missing, contact the carrier directly. If the carrier confirms the package is lost, we will work with you to provide a replacement or a refund according to our return policy.

Incorrect Shipping Address

It is your responsibility to provide a complete and accurate shipping address at checkout. If you realize you made a mistake in the address, please contact us as soon as possible. We will do our best to update the address before the order is dispatched. Once the order has been shipped, we cannot change the address, and the package may be returned to us. In that case, you will be responsible for any additional shipping fees to resend the order.

Returns and Refunds

If you are not completely satisfied with your purchase, please refer to our separate Return Policy, which explains how to return items within our return period. Please note that original shipping costs are generally non-refundable, and return shipping fees are usually the responsibility of the customer unless the return is due to our error or a defective product.

Contact Us

If you have any questions about this Shipping Policy or need help with an order, please visit our website at childrenstoytime.com and use the contact information provided there. We are always happy to assist you.

Thank you for choosing childrenstoytime.com for quality toys and interiors. We look forward to delivering joy to your door.